Refund Policy

  1. Eligibility for Returns: Returns for Cash on Delivery (COD) orders at Hi Trends are accepted within 07 days from the delivery date. Items must be unused, in their original condition, and with all tags and packaging intact.

  2. Initiating a Return: To initiate a return, contact our customer service within the specified period, providing your order number, product details, and the reason for the return.

  3. Return Process: Our team will guide you through the return process, including arranging for pickup or providing return shipment instructions.

  4. Inspection and Approval: Once the item is received, it undergoes a quality inspection. Approved returns are eligible for a refund or replacement.

  5. Refund/Replacement: Refunds are processed through the original payment method, and replacements are dispatched after approval. Certain items may not be returnable, such as perishables or personalized products.